Conseiller Client – Service Client

Join a team dedicated to excellence in customer relations !

About Us

Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Advisor

Your main role will be to act as the primary contact for our customers. You will be responsible for:

• Supporting prospects and customers by resolving issues or providing information.
• Actively contributing to promoting our brand image and enhancing customer satisfaction.
• Effectively managing complaints.
• Being an ambassador for customer satisfaction!
• How will you do this? Through inbound calls, emails, letters, and potentially interactions via social media. (No cold calling involved!)

What we can offer you

At Concentrix, developing talent is our top priority. Here are the unique benefits we offer to reward your contributions:

Compensation and benefits

• Attractive variable compensation.
• Company health insurance for fixed-term and permanent employees.
• Complimentary meals for consultants.

Optimal working conditions:

• Initial and ongoing training.
• A work environment that promotes quality of life, including access to a gym, rest areas, a games room, and a meditation space.
• Opportunities for career growth.
• The possibility of teleworking after completing the integration period.

We are looking for talents who:

• Have a perfect command of written and spoken French and English.
• Possess excellent communication skills, are organized, autonomous, and maintain a positive attitude.
• Are proficient in digital tools and demonstrate a natural curiosity for adopting new technologies.

Our recruitment process

• Phone screen (15 minutes): An initial discussion with a member of the recruitment team to validate your fit for the role.
• French and English test (1 hour): An evaluation of your language skills in both languages.
• Individual interview: An in-depth discussion with a recruitment team member to assess your skills and align your ambitions with our culture.

Ready to take on this challenge?

Join the Concentrix adventure, where innovation and customer satisfaction come together!

Location:

SEN Ngor Dakar – Pointe des Almadies En face King Fahd Palace TF N°284/NGA.